NodeWave — Telecom OSS/BSS Platform

The Challenge

A regional internet provider was running on legacy OSS/BSS software that charged £0.40/subscriber/month and limited platform extensibility. Customer onboarding required four manual steps across three teams (sales, provisioning, billing) — taking an average of 36 hours. They were losing deals to faster competitors and the per-subscriber fee was eating into margin as they grew. They needed a fully owned, modern platform that scaled to 100k+ subscribers without per-seat licence costs.

Our Approach

1. Built a Go-based core for the high-throughput layers (RADIUS auth, usage metering, SNMP polling) with a Next.js operator console.
2. Event-driven provisioning pipeline via Kafka — sale to active circuit in under 5 minutes, fully automated.
3. Self-service customer portal: speed test, usage graphs, plan upgrade, payment method, support ticketing — reducing inbound support volume by 41%.
4. Real-time network monitoring with predictive alerting; engineers dispatched before customers notice an outage.
5. Full data migration from legacy platform with parallel running for 30 days and zero subscriber-facing downtime.

The Results

• 85,000+ subscribers migrated with zero downtime.
• Provisioning time reduced from 36 hours to 4 minutes.
• Eliminated £0.40/subscriber legacy licence — £408k annual saving at current scale.
• Customer support tickets down 41% via self-service portal.
• Platform now used as the operator's sales differentiator — quoted in 3 acquisition pitches.

Stack & Disciplines